Chapter 12. Troubleshooting monitoring issues

Procedure

1. Check that the corresponding labels match in the service and ServiceMonitor resource configurations.

   1. Obtain the label defined in the service. The following example queries the prometheus-example-app service in the ns1 project:

      $ oc -n ns1 get service prometheus-example-app -o yaml

      Example output

        labels:
          app: prometheus-example-app

   2. Check that the matchLabels definition in the ServiceMonitor resource configuration matches the label output in the preceding step. The following example queries the prometheus-example-monitor service monitor in the ns1 project:

      $ oc -n ns1 get servicemonitor prometheus-example-monitor -o yaml

      Example output

      apiVersion: v1
      kind: ServiceMonitor
      metadata:
        name: prometheus-example-monitor
        namespace: ns1
      spec:
        endpoints:
        - interval: 30s
          port: web
          scheme: http
        selector:
          matchLabels:
            app: prometheus-example-app

      Note

      You can check service and ServiceMonitor resource labels as a developer with view permissions for the project.

2. Inspect the logs for the Prometheus Operator in the openshift-user-workload-monitoring project.

   1. List the pods in the openshift-user-workload-monitoring project:

      $ oc -n openshift-user-workload-monitoring get pods

      Example output

      NAME                                   READY   STATUS    RESTARTS   AGE
      prometheus-operator-776fcbbd56-2nbfm   2/2     Running   0          132m
      prometheus-user-workload-0             5/5     Running   1          132m
      prometheus-user-workload-1             5/5     Running   1          132m
      thanos-ruler-user-workload-0           3/3     Running   0          132m
      thanos-ruler-user-workload-1           3/3     Running   0          132m

   2. Obtain the logs from the prometheus-operator container in the prometheus-operator pod. In the following example, the pod is called prometheus-operator-776fcbbd56-2nbfm:

      $ oc -n openshift-user-workload-monitoring logs prometheus-operator-776fcbbd56-2nbfm -c prometheus-operator

      If there is a issue with the service monitor, the logs might include an error similar to this example:

      level=warn ts=2020-08-10T11:48:20.906739623Z caller=operator.go:1829 component=prometheusoperator msg="skipping servicemonitor" error="it accesses file system via bearer token file which Prometheus specification prohibits" servicemonitor=eagle/eagle namespace=openshift-user-workload-monitoring prometheus=user-workload

3. Review the target status for your endpoint on the Metrics targets page in the OpenShift Container Platform web console UI.

   1. Log in to the OpenShift Container Platform web console and navigate to Observe Targets in the Administrator perspective.
   2. Locate the metrics endpoint in the list, and review the status of the target in the Status column.
   3. If the Status is Down, click the URL for the endpoint to view more information on the Target Details page for that metrics target.

4. Configure debug level logging for the Prometheus Operator in the openshift-user-workload-monitoring project.

   1. Edit the user-workload-monitoring-config ConfigMap object in the openshift-user-workload-monitoring project:

      $ oc -n openshift-user-workload-monitoring edit configmap user-workload-monitoring-config

   2. Add logLevel: debug for prometheusOperator under data/config.yaml to set the log level to debug:

      apiVersion: v1
      kind: ConfigMap
      metadata:
        name: user-workload-monitoring-config
        namespace: openshift-user-workload-monitoring
      data:
        config.yaml: |
          prometheusOperator:
            logLevel: debug
      # ...

   3. Save the file to apply the changes. The affected prometheus-operator pod is automatically redeployed.

   4. Confirm that the debug log-level has been applied to the prometheus-operator deployment in the openshift-user-workload-monitoring project:

      $ oc -n openshift-user-workload-monitoring get deploy prometheus-operator -o yaml |  grep "log-level"

      Example output

              - --log-level=debug

      Debug level logging will show all calls made by the Prometheus Operator.

   5. Check that the prometheus-operator pod is running:

      $ oc -n openshift-user-workload-monitoring get pods

      Note

      If an unrecognized Prometheus Operator loglevel value is included in the config map, the prometheus-operator pod might not restart successfully.

   6. Review the debug logs to see if the Prometheus Operator is using the ServiceMonitor resource. Review the logs for other related errors.

Procedure

1. In the Administrator perspective, navigate to Observe Metrics.

2. Enter a Prometheus Query Language (PromQL) query in the Expression field. The following example queries help to identify high cardinality metrics that might result in high disk space consumption:

   • By running the following query, you can identify the ten jobs that have the highest number of scrape samples:

     topk(10, max by(namespace, job) (topk by(namespace, job) (1, scrape_samples_post_metric_relabeling)))

   • By running the following query, you can pinpoint time series churn by identifying the ten jobs that have created the most time series data in the last hour:

     topk(10, sum by(namespace, job) (sum_over_time(scrape_series_added[1h])))

3. Investigate the number of unbound label values assigned to metrics with higher than expected scrape sample counts:

   • If the metrics relate to a user-defined project, review the metrics key-value pairs assigned to your workload. These are implemented through Prometheus client libraries at the application level. Try to limit the number of unbound attributes referenced in your labels.
   • If the metrics relate to a core OpenShift Container Platform project, create a Red Hat support case on the Red Hat Customer Portal.

4. Review the TSDB status using the Prometheus HTTP API by following these steps when logged in as a cluster administrator:

   1. Get the Prometheus API route URL by running the following command:

      $ HOST=$(oc -n openshift-monitoring get route prometheus-k8s -ojsonpath={.status.ingress[].host})

   2. Extract an authentication token by running the following command:

      $ TOKEN=$(oc whoami -t)

   3. Query the TSDB status for Prometheus by running the following command:

      $ curl -H "Authorization: Bearer $TOKEN" -k "https://$HOST/api/v1/status/tsdb"

      Example output

      "status": "success","data":{"headStats":{"numSeries":507473,
      "numLabelPairs":19832,"chunkCount":946298,"minTime":1712253600010,
      "maxTime":1712257935346},"seriesCountByMetricName":
      [{"name":"etcd_request_duration_seconds_bucket","value":51840},
      {"name":"apiserver_request_sli_duration_seconds_bucket","value":47718},
      ...

Procedure

1. List the size of all TSDB blocks, sorted from oldest to newest, by running the following command:

   $ oc debug <prometheus_k8s_pod_name> -n openshift-monitoring \1
   -c prometheus --image=$(oc get po -n openshift-monitoring <prometheus_k8s_pod_name> \2
   -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') \
   -- sh -c 'cd /prometheus/;du -hs $(ls -dt */ | grep -Eo "[0-9|A-Z]{26}")'

   1 2

   Replace <prometheus_k8s_pod_name> with the pod mentioned in the KubePersistentVolumeFillingUp alert description.

   Example output

   308M    01HVKMPKQWZYWS8WVDAYQHNMW6
   52M     01HVK64DTDA81799TBR9QDECEZ
   102M    01HVK64DS7TRZRWF2756KHST5X
   140M    01HVJS59K11FBVAPVY57K88Z11
   90M     01HVH2A5Z58SKT810EM6B9AT50
   152M    01HV8ZDVQMX41MKCN84S32RRZ1
   354M    01HV6Q2N26BK63G4RYTST71FBF
   156M    01HV664H9J9Z1FTZD73RD1563E
   216M    01HTHXB60A7F239HN7S2TENPNS
   104M    01HTHMGRXGS0WXA3WATRXHR36B

2. Identify which and how many blocks could be removed, then remove the blocks. The following example command removes the three oldest Prometheus TSDB blocks from the prometheus-k8s-0 pod:

   $ oc debug prometheus-k8s-0 -n openshift-monitoring \
   -c prometheus --image=$(oc get po -n openshift-monitoring prometheus-k8s-0 \
   -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') \
   -- sh -c 'ls -latr /prometheus/ | egrep -o "[0-9|A-Z]{26}" | head -3 | \
   while read BLOCK; do rm -r /prometheus/$BLOCK; done'

3. Verify the usage of the mounted PV and ensure there is enough space available by running the following command:

   $ oc debug <prometheus_k8s_pod_name> -n openshift-monitoring \1
   --image=$(oc get po -n openshift-monitoring <prometheus_k8s_pod_name> \2
   -o jsonpath='{.spec.containers[?(@.name=="prometheus")].image}') -- df -h /prometheus/

   1 2

   Replace <prometheus_k8s_pod_name> with the pod mentioned in the KubePersistentVolumeFillingUp alert description.

   The following example output shows the mounted PV claimed by the prometheus-k8s-0 pod that has 63% of space remaining:

   Example output

   Starting pod/prometheus-k8s-0-debug-j82w4 ...
   Filesystem      Size  Used Avail Use% Mounted on
   /dev/nvme0n1p4  40G   15G  40G  37% /prometheus
   
   Removing debug pod ...