Chapter 1. Support overview

Telemetry: The Telemetry Client gathers and uploads the metrics values to Red Hat every four minutes and thirty seconds. Red Hat uses this data to:

Insights Operator: By default, OpenShift Dedicated installs and enables the Insights Operator, which reports configuration and component failure status every two hours. The Insights Operator helps to:

Node issues: A cluster administrator can verify and troubleshoot node-related issues by reviewing the status, resource usage, and configuration of a node. You can query the following:

Operator issues: A cluster administrator can do the following to resolve Operator issues:

Pod issues: A cluster administrator can troubleshoot pod-related issues by reviewing the status of a pod and completing the following:

Source-to-image issues: A cluster administrator can observe the S2I stages to determine where in the S2I process a failure occurred. Gather the following to resolve Source-to-Image (S2I) issues:

Storage issues: A multi-attach storage error occurs when the mounting volume on a new node is not possible because the failed node cannot unmount the attached volume. A cluster administrator can do the following to resolve multi-attach storage issues:

Monitoring issues: A cluster administrator can follow the procedures on the troubleshooting page for monitoring. If the metrics for your user-defined projects are unavailable or if Prometheus is consuming a lot of disk space, check the following: