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Chapter 2. Onboarding certification partners

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Use the Red Hat Partner Connect Portal to create a new account if you are a new partner, or use your existing Red Hat account if you are a current partner to onboard with Red Hat for certifying your products.

2.1. Onboarding existing certification partners

As an existing partner you could be:

  • A member of the one-to-many Ecosystem Partner Management (EPM) program who has some degree of representation on the EPM team, but does not have any assistance with the Red Hat Certified Cloud and Service Provider (CCSP)certification process.

    OR

  • A member fully managed by the EPM team in the traditional manner with a dedicated EPM team member who is assigned to manage the partner, including questions about the CCSP certification requests.
Note

If you think your company has an existing Red Hat account but are not sure who is the Organization Administrator for your company, email connect@redhat.com to add you to your company’s existing account.

Prerequisites

You have an existing Red Hat account.

Procedure

  1. Access Red Hat Customer Portal and click Log in.
  2. If you do not have an active membership for the Certified Cloud and Service Provider (CCSP) Program, visit Red Hat CCSP program to learn more about it and to join the program. Contact the connect team for more information.
  3. If you already have an active membership for the Certified Cloud and Service Provider (CCSP) Program, from the main menu, click Log in.
  4. Enter your Red Hat login or email address and click Next.

    Then, use either of the following options:

    1. Log in with company single sign-on
    2. Log in with Red Hat account
  5. After you have an active membership in the CCSP program and an SSO account, the account must be entitled with certification privileges. To do this, open a case and include the following information in the Problem Statement field:

Problem Statement:

  • Partner Certification: CCSP Certification Access for {Red Hat SSO Username} at {Partner Name}

    OPTIONAL Include all of the following information in the What do you expect to see field to have a Red Hat associate address your case and create the first certification request for you:

  • Name of the Cloud or the Cloud Service Offering
  • Public Catalog URL/Public URL of the Cloud or Cloud Service Offering
  • Supported Regions (Global/Australia & New Zealand/ASEAN/EMEA/Japan/LATAM/North America/Public Sector):
  • Supported Languages
  • Any 3rd Party Certifications Acquired (E.g. FedRAMP, Systrust, SAS 70, PCI, Other Non-NA Certs, etc.):
  • RHEL Version (7.x, 8.x or 9.x) of the first certification desired to be achieved

Attach File:

Attached Partner Brand Logo (PNG 256x256)

After reviewing your request, a member from the CCSP certification team will contact you and help you to proceed with the certification process.

2.2. Onboarding new certification partners

Creating a new Red Hat account is the first step in onboarding new certification partners.

  1. Access Red Hat Customer Portal and click Register.
  2. Enter the following details to create a new Red Hat account:

    1. Select Corporate in the Account Type field.

      If you have created a Corporate type account and require an account number, contact the Red Hat global customer service team.

Note

Ensure that you create a company account and not a personal account. The account created during this step is also used to sign in to the Red Hat Ecosystem Catalog when working with certification requests.

  1. Choose a Red Hat login and password.
Important

If your login ID is associated with multiple accounts, then do not use your contact email as the login ID as this can cause issues during login. Also, you cannot change your login ID once created.

  1. Enter your Personal information and Company information.
  2. Click Create My Account.

    A new Red Hat account is created.

  1. After you have an active membership in the CCSP program and an SSO account, the account must be entitled with certification privileges. To do this, open a case and include the following information in the Problem Statement field:

Problem Statement:

  • Partner Certification: CCSP Certification Access for {Red Hat SSO Username} at {Partner Name}

    OPTIONAL Include all of the following information in the What do you expect to see field to have a Red Hat associate address your case and create the first certification request for you:

  • Name of the Cloud or the Cloud Service Offering
  • Public Catalog URL/Public URL of the Cloud or Cloud Service Offering
  • Supported Regions (Global/Australia & New Zealand/ASEAN/EMEA/Japan/LATAM/North America/Public Sector):
  • Supported Languages
  • Any 3rd Party Certifications Acquired (E.g. FedRAMP, Systrust, SAS 70, PCI, Other Non-NA Certs, etc.):
  • RHEL Version (7.x, 8.x or 9.x) of the first certification desired to be achieved

Attach File:

Attached Partner Brand Logo (PNG 256x256)

After reviewing your request, a member from the CCSP certification team will contact you and help you to proceed with the certification process.

2.3. Cloud certification types

Cloud certifications are basically classified into two main categories:

  • Cloud Instance Type Certification
  • Cloud Image Certification
Note

Certify your product by following the Red Hat Hardware certification process before obtaining Cloud Instance Type certification. For more information about Red Hat Hardware Certification see Red Hat Hardware Certification Test Suite User Guide.

2.3.1. Cloud Instance Type certification

Cloud Instance Type Certification is required for CCSP partners offering multiple, distinct types of hardware to run Red Hat products. This certification type is an acknowledgement of Red Hat product validation and provides visibility for end-customers. This visibility is an indication of support for various cloud provider hardware and/or virtual machine types. It provides end-customers with the knowledge that they will have a fully supported and exceptional experience when running their Red Hat workloads on the cloud hardware and/or virtual machine.

2.3.2. Cloud Image Certification

Cloud Image certification builds upon Cloud Instance Type Certification and Hardware Certification. This certification is performed by CCSP partners to run their Red Hat workloads on certified infrastructure. It also gives the peace of mind that they are using a standard, supported configuration of Red Hat images across multiple different environments.

CCSP partners who want to make Red Hat images available through a cloud marketplace or similar catalog are required to certify the images with Red Hat before making them available to end-customers.

Both certification methods utilize the Red Hat certification tools and run a series of tests that look at either the hardware compatibility with Red Hat Enterprise Linux against provided hardware specifications or configuration of the image to ensure end-customers will have a common, consistent experience across cloud providers. This results in the best end-customer experience across support, security practices, and underlying feature support.

2.4. Cloud certification requirements

Review and ensure to comply with the following cloud certification requirements before proceeding with cloud certifications.

Note

Certify your product by following the Red Hat Hardware certification process before obtaining Cloud Instance Type certification. For more information about Red Hat Hardware Certification see Red Hat Hardware Certification Test Suite User Guide.

2.4.1. Cloud Instance Type certification requirements

For Cloud Instance Type Certification, you must perform certification for each Red Hat product major release, which could be running on the cloud hardware or virtual machine.

2.4.2. Cloud Image Certification requirements

  • For Cloud Image Certification, you must perform certification for any image built by the partner, which will be presented to end-customers.The certification process provides your Red Hat customers with the assurance that they will have a consistent experience across cloud providers, the customer’s experience comes with the highest level of support, and good security practices are available to the customers.
  • Your image needs to meet the complete list of image requirement policies outlined in the CCSP Program Guide and the Technical and Operations requirements Guide available in Red Hat Connect for Business Partners.

If multiple versions of hardware and/or hypervisors are utilized, separate certifications are required for each hardware platform and/or hypervisor version.

It is also recommended the certification process be repeated in each isolated data center or region in the provider’s cloud to ensure against inconsistencies.

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