红帽全球峰会21.4. Additional resources for reporting virtual machine problems and providing logs
To request additional help and support, you can:
Raise a service request by using the redhat-support-tool command line option, the Red Hat Portal UI, or several methods of FTP.
- To report problems and request support, see Open a Support Case.
Upload the SOS Report and the log files when you submit a service request.
This ensures that the Red Hat support engineer has all the necessary diagnostic information for reference.
- For more information about SOS reports, see the Red Hat Knowledgebase solution What is an SOS Report and how to create one in Red Hat Enterprise Linux?
- For information about attaching log files, see the Red Hat Knowledgebase solution How to provide files to Red Hat Support?
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