31.5. Issue Reporting

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In the event that an issue is encountered while working with VDO, it is important to gather as much information as possible to assist Red Hat Sales Engineers in attempting to reproduce the issue.
Issue reports should include the following:
  • A detailed description of the test environment; see the section called “Test Environment” for specifics
  • The VDO configuration
  • The use case that generated the issue
  • The actions that were being performed at the time of the error
  • The text of any error messages on the console or terminal
  • The kernel log files
  • Kernel crash dumps, if available
  • The result of sosreport, which will capture data describing the entire Linux environment
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