Chapter 21. Troubleshooting: Correcting problems with filtering

The subscriptions service includes several filters that you can use to sort data by different characteristics. These characteristics include subscription attributes, also known as system purpose or subscription settings, depending on the product. Types of subscription attributes include service level agreement (SLA), usage, and others.

Subscription attributes values must be set on systems to enable filtering by those values on the product-level pages in the the subscriptions service interface. There are different methods to set these values, such as directly in the product or in one of the subscription management tools. Subscription attributes values should be set by only one method to avoid the potential for mismatched values.

In the older entitlement-based subscription model, the system purpose values are used by the subscription management tools such as Red Hat Satellite or Red Hat Subscription Management to help match subscriptions with systems. If a system is correctly matched with a subscription, the system status value (System Status Details or System Purpose Status in the various tools) shows as Matched. However, if you are using simple content access with the subscriptions service, that usage of system purpose is obsolete, because subscriptions are not attached to systems. After you enable simple content access, the system status shows as Disabled.