Chapter 3. Approved access

Procedure

1. Log in to the Customer Support page of the Red Hat Customer Portal.
2. Click Get support.

3. On the Cases tab of the Customer support page:

   1. Optional: Change the pre-filled account and owner details if needed.
   2. Select the Configuration category and click Continue.

4. Enter the following information:

   1. In the Product field, select Red Hat OpenShift Service on AWS Hosted control planes.
   2. In the Problem statement field, enter Enable ROSA Access Protection.
   3. Click See more options.
5. Select OpenShift Cluster ID from the drop-down list.

6. Fill the remaining mandatory fields in the form:

   1. What are you experiencing? What are you expecting to happen?

      1. Fill with Approved Access.

   2. Define the value or impact to you or the business.

      1. Fill with Approved Access.
   3. Click Continue.
7. Select Severity as 4(Low) and click Continue.
8. Preview the case details and click Submit.

Procedure

1. Click the link within the email to bring you to the Hybrid Cloud Console.

2. In the Access Request Details dialog, click Approve or Deny under Decision.

   Note

   Denying an access request requires you to complete the Justification field. In this case, SRE cannot directly act on the resources related to the incident. Customers can still use the Customer Support to help investigate and resolve any issues.

3. Click Save.

Procedure

1. Navigate to OpenShift Cluster Manager and select Cluster List.
2. Click the cluster name to review the Access Request.
3. Select the Access Requests tab to list all states.
4. Select Open under Actions for the Pending state.

5. In the Access Request Details dialog, click Approve or Deny under Decision.

   Note

   Denying an access request requires you to complete the Justification field. In this case, Site Reliability Engineering (SRE) cannot directly act on the resources related to the incident. Customers can still use the Customer Support to help investigate and resolve any issues.

6. Click Save.