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5.3. About Support Log Gather

Support Log Gather Operator builds on the functionality of the traditional must-gather tool to automate the collection of debugging data. It streamlines troubleshooting by packaging the collected information into a single .tar file and automatically uploading it to the specified Red Hat Support case.

중요

Support Log Gather is a Technology Preview feature only. Technology Preview features are not supported with Red Hat production service level agreements (SLAs) and might not be functionally complete. Red Hat does not recommend using them in production. These features provide early access to upcoming product features, enabling customers to test functionality and provide feedback during the development process.

For more information about the support scope of Red Hat Technology Preview features, see Technology Preview Features Support Scope.

The key features of Support Log Gather include the following:

  • No administrator privileges required: Enables you to collect and upload logs without needing elevated permissions, making it easier for non-administrators to gather data securely.
  • Simplified log collection: Collects debugging data from the cluster, such as resource definitions and service logs.
  • Configurable data upload: Provides configuration options to either automatically upload the .tar file to a support case, or store it locally for manual upload.

5.3.1. Installing Support Log Gather by using the web console
링크 복사

You can use the web console to install the Support Log Gather.

중요

Support Log Gather is a Technology Preview feature only. Technology Preview features are not supported with Red Hat production service level agreements (SLAs) and might not be functionally complete. Red Hat does not recommend using them in production. These features provide early access to upcoming product features, enabling customers to test functionality and provide feedback during the development process.

For more information about the support scope of Red Hat Technology Preview features, see Technology Preview Features Support Scope.

Prerequisites

  • You have access to the cluster with cluster-admin privileges.
  • You have access to the OpenShift Container Platform web console.

Procedure

  1. Log in to the OpenShift Container Platform web console.
  2. Navigate to Ecosystem Software Catalog.
  3. In the filter box, enter Support Log Gather.
  4. Select Support Log Gather.
  5. From Version list, select the Support Log Gather version, and click Install.

  6. On the Install Operator page, configure the installation settings:

    1. Choose the Installed Namespace for the Operator.

      The default Operator namespace is must-gather-operator. The must-gather-operator namespace is created automatically if it does not exist.

    2. Select an Update approval strategy:

      • Select Automatic to have the Operator Lifecycle Manager (OLM) update the Operator automatically when a newer version is available.
      • Select Manual if Operator updates must be approved by a user with appropriate credentials.
    3. Click Install.

Verification

  1. Verify that the Operator is installed successfully:

    1. Navigate to Ecosystem Software Catalog.
    2. Verify that Support Log Gather is listed with a Status of Succeeded in the must-gather-operator namespace.

  2. Verify that Support Log Gather pods are running:

    1. Navigate to Workloads Pods

    2. Verify that the status of the Support Log Gather pods is Running.

      You can use the Support Log Gather only after the pods are up and running.

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