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15장. Support

15.1. Support overview
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Accelerate the resolution of cluster and virtual machine (VM) issues by using the integrated diagnostic tools and support provided by OpenShift Virtualization.

To gather debugging information, configure Prometheus and Alertmanager and collect must-gather data for OpenShift Container Platform and OpenShift Virtualization.

15.1.1. Opening a support case
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Open a support case with Red Hat Support when you encounter an issue that requires immediate assistance.

15.1.1.1. Collecting data for Red Hat Support
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Gather information about the issue affecting your environment to submit with your support case. This aids Red Hat Support in effectively diagnosing your issue.

Gather troubleshooting information by using the following tools:

  • Configure Prometheus and Alertmanager.
  • Configure and use the must-gather tool.
  • Collect must-gather data and memory dumps from VMs.
  • Collect must-gather data for OpenShift Container Platform and OpenShift Virtualization

15.1.1.2. Submitting a support case
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Submit a support case to resolve a cluster issue that is affecting the ability of OpenShift Virtualization to function properly in your environment.

You can submit a support case to Red Hat Support by using the Customer Support page. Include data that you collected about your issue with your support request.

15.1.1.3. Creating a Jira issue
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To report an issue with your environment to Red Hat Support, create a Jira issue in the OpenShift Virtualization (CNV) Jira project.

Procedure

  1. Log in to Red Hat Atlassian Jira.
  2. Access the Create Issue page.
  3. Select OpenShift Virtualization (CNV) as the Project.
  4. Select Bug as the Issue Type.
  5. Click Next.
  6. Complete the Summary and Description fields. In the Description field, include a detailed description of the issue.

  7. Submit any collected troubleshooting information.

    1. Add any textual troubleshooting information, such as command outputs, in the Description field.
    2. Add troubleshooting files using the Attachment field.
  8. Select the appropriate component from Components.
  9. Click Create.
  10. Review the details of the bug you created.

15.1.2. Web console monitoring
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Monitor cluster and virtual machine (VM) health with the OpenShift Container Platform web console.

The OpenShift Container Platform web console displays resource usage, alerts, events, and trends for your cluster and for OpenShift Virtualization components and resources.

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표 15.1. Web console pages for monitoring and troubleshooting
PageDescription

Overview page

Cluster details, status, alerts, inventory, and resource usage

Virtualization Overview tab

OpenShift Virtualization resources, usage, alerts, and status

Virtualization Top consumers tab

Top consumers of CPU, memory, and storage

Virtualization Migrations tab

Progress of live migrations

Virtualization VirtualMachines tab

CPU, memory, and storage usage summary

Virtualization VirtualMachines VirtualMachine details Metrics tab

VM resource usage, storage, network, and migration

Virtualization VirtualMachines VirtualMachine details Events tab

List of VM events

Virtualization VirtualMachines VirtualMachine details Diagnostics tab

VM status conditions and volume snapshot status

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