Get top-tier support through Red Hat’s certified partner ecosystem. When issues involve certified third-party software, Red Hat collaborates directly with partners to ensure seamless performance, security, and joint customer support.

Red Hat customers receive the best support experience when using components from our robust ecosystem of certified enterprise hardware, software, and cloud partners.

Red Hat provides support for Red Hat-certified products and Red Hat software according to the Red Hat Service Level Agreement (SLA). If a certified third-party component is involved in a customer issue, Red Hat collaborates with you to resolve it according to the Third party support policy.

Red Hat does not stipulate customer support policies. However, we require your support in assisting customers with diagnosing and resolving issues related to the functionality, interoperability, lifecycle management, and security of your software in conjunction with ours.

Certification in the Red Hat Ecosystem Catalog indicates your commitment to supporting your products and providing reliable solutions for our joint customers, adhering to your policies with Red Hat products.