Support

The Red Hat Partner Acceleration Desk (PAD) is a Products and Technologies level partner help desk service that allows the current and prospective partners a central location to ask non-technical questions pertaining to Red Hat offerings, partner programs, product validation, product certification, engagement process, and so on.

About this task

You can also contact the Red Hat Partner Acceleration Desk for any technical questions you may have regarding the validation and certification process. Technical help requests are redirected to the Red Hat ecosystem team.

By using the Partner Subscriptions program, Red Hat offers free, not-for-resale software subscriptions that you can use to certify your product on the target Red Hat platform. To request access to the program, follow the instructions on the Partner Subscriptions site.

Procedure

  1. To request support, click Open a support case. Refer PAD - How to open & manage PAD cases, to open a PAD ticket.
  2. When generating your Support Statement, select the "Cloud-Native Network Function (CNF)" checkbox if your product involves a Cloud-Native Network Function.
  3. Selecting this checkbox prompts the CNF-specific questionnaire to appear. Fill out the required CNF details within this questionnaire.
  4. To view the list of existing support cases, click View support cases.