Red Hat Summit15장. Support
15.1. Support overview
You can request assistance from Red Hat Support, report bugs, collect data about your environment, and monitor the health of your cluster and virtual machines (VMs) with the following tools.
15.1.1. Opening support tickets
If you have encountered an issue that requires immediate assistance from Red Hat Support, you can submit a support case.
To report a bug, you can create a Jira issue directly.
15.1.1.1. Submitting a support case
To request support from Red Hat Support, follow the instructions for submitting a support case.
It is helpful to collect debugging data to include with your support request.
15.1.1.1.1. Collecting data for Red Hat Support
You can gather debugging information by performing the following steps:
- Collecting data about your environment
-
Configure Prometheus and Alertmanager and collect
must-gatherdata for OpenShift Container Platform and OpenShift Virtualization.
must-gathertool for OpenShift Virtualization-
Configure and use the
must-gathertool. - Collecting data about VMs
-
Collect
must-gatherdata and memory dumps from VMs.
15.1.1.2. Creating a Jira issue
To report a bug, you can create a Jira issue directly by filling out the form on the Create Issue page.
15.1.2. Web console monitoring
You can monitor the health of your cluster and VMs by using the OpenShift Container Platform web console. The web console displays resource usage, alerts, events, and trends for your cluster and for OpenShift Virtualization components and resources.
| Page | Description |
|---|---|
| Overview page | Cluster details, status, alerts, inventory, and resource usage |
|
Virtualization | OpenShift Virtualization resources, usage, alerts, and status |
|
Virtualization | Top consumers of CPU, memory, and storage |
|
Virtualization | Progress of live migrations |
|
Virtualization | CPU, memory, and storage usage summary |
|
Virtualization | VM resource usage, storage, network, and migration |
|
Virtualization | List of VM events |
|
Virtualization | VM status conditions and volume snapshot status |
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