4.25.6. OADP Operator issues


Resolve issues with the OpenShift API for Data Protection (OADP) Operator, such as silent failures that prevent proper operation. This helps you restore normal Operator functionality and ensure successful backup and restore operations.

4.25.6.1. Resolving silent failure of the OADP Operator

Resolve the silent failure issue where the OADP Operator reports a Running status but the AWS S3 buckets remain empty due to incorrect cloud credentials permissions. This helps you identify and fix credential permission problems in your backup storage locations.

To fix this issue, retrieve a list of backup storage locations (BSLs) and check the manifest of each BSL for credential issues.

Procedure

  1. Retrieve a list of BSLs by using either the OpenShift or Velero command-line interface (CLI):

    1. Retrieve a list of BSLs by using the OpenShift CLI (oc):

      $ oc get backupstoragelocations.velero.io -A
    2. Retrieve a list of BSLs by using the velero CLI:

      $ velero backup-location get -n <oadp_operator_namespace>
  2. Use the list of BSLs from the previous step and run the following command to examine the manifest of each BSL for an error:

    $ oc get backupstoragelocations.velero.io -n <namespace> -o yaml
    apiVersion: v1
    items:
    - apiVersion: velero.io/v1
      kind: BackupStorageLocation
      metadata:
        creationTimestamp: "2023-11-03T19:49:04Z"
        generation: 9703
        name: example-dpa-1
        namespace: openshift-adp-operator
        ownerReferences:
        - apiVersion: oadp.openshift.io/v1alpha1
          blockOwnerDeletion: true
          controller: true
          kind: DataProtectionApplication
          name: example-dpa
          uid: 0beeeaff-0287-4f32-bcb1-2e3c921b6e82
        resourceVersion: "24273698"
        uid: ba37cd15-cf17-4f7d-bf03-8af8655cea83
      spec:
        config:
          enableSharedConfig: "true"
          region: us-west-2
        credential:
          key: credentials
          name: cloud-credentials
        default: true
        objectStorage:
          bucket: example-oadp-operator
          prefix: example
        provider: aws
      status:
        lastValidationTime: "2023-11-10T22:06:46Z"
        message: "BackupStorageLocation \"example-dpa-1\" is unavailable: rpc
          error: code = Unknown desc = WebIdentityErr: failed to retrieve credentials\ncaused
          by: AccessDenied: Not authorized to perform sts:AssumeRoleWithWebIdentity\n\tstatus
          code: 403, request id: d3f2e099-70a0-467b-997e-ff62345e3b54"
        phase: Unavailable
    kind: List
    metadata:
      resourceVersion: ""
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